Christmas Delivery Deadline: December 17 for Standard Service

You may also choose to upgrade to USPS Priority or UPS.

For UPS delivery by 12/24, order by 12 pm ET

Order By Service Monday 12/19 UPS 3-Day Select Tuesday 12/20 UPS 2nd Day Air

Our Darling Kids are currently shipping as normal. Please note all estimated processing/delivery times are Business Days (Monday-Friday, excluding public holidays).

UPS does not pick up/deliver on weekends and public holidays, please keep this in mind when selecting your shipping service and allow the next business day for delivery. Per UPS, "The UPS Service Guarantee is suspended for all shipments from any origin to any destination. Commit times for some services have also changed."

Shipping Insurance / Package Protection

Our Darling Kids is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout, your order will be 100% protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

Should you deselect Route coverage, we are NOT responsible for your package.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after the “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises. Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Shipping

Warehouse processing times are 1-3 business days.

All estimated shipping times are effective once the order has been processed. We do prioritize orders that have paid for priority shipping; however, we cannot guarantee your order will be processed the same/next day. Holidays and site sales will likely extend processing and shipping times.

All orders are shipped on business days (Monday-Friday) excluding holidays.

Please note that once a package is in transit, Our Darling Kids is unable to cancel the order.

Pre-order: If you order an item that is on pre-order along with an in-stock item, we will ship the entire order once all items are available. If you would like your items shipped as soon as they are available, please place separate orders.

Domestic

Orders over $75.00: FREE USPS Standard (3-7 business days)

Orders under $75.00: $5.99 USPS Standard (3-7 business days)

USPS Priority: $11.99 (2-3 business days)

USPS Priority with signature: $14.99 (2-3 business days)

PLEASE NOTE: Use of a coupon code may bring your order under the $75.00 subtotal for free shipping, and therefore, you will be charged a shipping fee.

*This timeline is a USPS estimate and is not guaranteed. On rare occasions, orders will be delivered outside of the projected timeline.

If you live in an apartment or shared living situation where you do not have an accessible and secure mailbox for USPS or other shipping services, we strongly advise that you pay for the "signature confirmation" service. Our Darling Kids is not responsible for orders that are not delivered or received by the Customer if the carrier service shows the item to be delivered as per the tracking details. In any transaction with Our Darling Kids, the Customer is responsible for providing a shipping address that is safe, secure, and accessible by USPS and or any other shipping service. Our Darling Kids is not responsible for any orders that are stolen or accidentally picked up by another person or persons as we have no control over the shipping address' safety or security; this is the Customer's responsibility.

Our Darling Kids is not responsible for packages once they have been scanned and delivered.

We ship all orders from our warehouse in New Martinsville, WV.

International

All orders outside the US: we provide International carrier options including DHL, UPS, and USPS International. We recommend DHL where possible, but the decision is yours.

The customer is responsible for all international taxes and customs duties owed.

All orders are processed in 1-3 business days, if not sooner.

All orders are shipped on business days (Monday-Friday) excluding holidays.

Some items are available for pre-order, in which case, the estimated time until dispatch will be available in the item details. This is only an estimate and maybe sooner/later depending on availability.

Our Darling Kids is not responsible for packages once they have been scanned and delivered.

Your order says it has been delivered and you say it was not. Unfortunately, this is an issue that only you can resolve. We recommend going to your local USPS office and